1. Introduction

Welcome to Bombay Hospital, Jaipur. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Electronic Communication & Consent

When You visit Bombay Hospital, Jaipur website or send emails to us, You are communicating with us electronically. We communicate with You by email, SMS, RCS or by posting notices on the website. For contractual purposes, You consent to receive communications from us electronically and You agree that all agreements, notices, disclosures and other communications that we provide to You electronically satisfy any legal requirement that those communications be in writing. This condition does not affect Your statutory rights.

You understand that once You register as a Bombay Hospital, Jaipur user on the Bombay Hospital, Jaipur platform, Upon placing any order on our website, we shall be entitled to use your registered mobile number on the website to send transaction related SMS or RCS to you, irrespective of DND services being activated on your mobile. We may occasionally send promotional SMS or RCS to your registered mobile number. Customer hereby authorizes us to receive transactional SMS or RCS to his registered number, even if the number is registered for DND "Do not Disturb" service.

3. Information We Collect

We collect information you provide directly to us when you:

• Book an appointment or fill out a contact/inquiry form
• Register as a patient or user on our platform
• Subscribe to newsletters or notifications
• Communicate with us via email, phone, or other channels

The information we may collect includes your name, email address, mobile number, city, medical inquiry details, and any documents you choose to upload (e.g., resume for job applications).

4. How We Use Your Information

We use the information we collect to:

• Process and confirm your appointment bookings
• Send transactional SMS, RCS, or email confirmations
• Provide customer support and respond to your inquiries
• Send occasional promotional messages about our services (with your consent)
• Improve our website, services, and user experience
• Comply with legal obligations

5. SMS & RCS Communication

By registering or submitting any form on our website, you authorize Bombay Hospital, Jaipur to contact you via SMS or RCS on your registered mobile number for transactional and appointment-related updates, even if your number is registered under the DND (Do Not Disturb) service with your telecom provider. Promotional messages will only be sent with your prior consent.

6. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Authorized hospital staff and doctors for appointment fulfilment
• SMS/RCS/Email service providers for communication delivery
• Legal authorities when required by law

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some functionality of the website.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt out of promotional communications at any time

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

• Email: [email protected]
• Phone: +91 911 911 5893
• Address: Bombay Hospital, 269, Ramchandrapura, Goner, Sitapura, Jaipur – 302022